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I’ve tried to test the form by signing up but I don’t see a new subscriber under my list, and I didn’t receive a confirmation email.

We use a confirmed opt-in system, which requires subscribers to confirm their subscription. If you try to subscribe from your form and can see the success page, an email will be sent to you asking you to confirm your subscription. If you have not confirmed your subscription, you will be placed under the “Pending Confirmation” list.

Here’s how to get to your pending confirmation list:

1. Click on “Contacts”.
2. Next, click on “Inactive Subscribers”.
3. Under the “Inactive Subscribers” tab, click on “Pending Confirmation”.
4. You should be able to see the email address you used for testing listed here.

Next, check your email to see if you have received the confirmation email. If you can’t find it, check your Junk or Spam folder.

If you have a firewall or spam filter installed on your computer or email server, emails coming from our system with your “From Email Address” will probably end up in your spam folder, or they may not be delivered to you at all.

This problem occurs because your mail server is being informed that an email from your domain is being sent to you, but upon checking, the mail is unable to find any email being sent out from your mail server. Depending on your firewall or anti-spam software, your server can either choose to drop the email without responding to us or automatically move the email to your junk folder.

To solve this problem, you can test your form using an external email address, or get your system administrator to put our email servers’ IPs under your “approved” list (better known as a “whitelist”), so that your mail server will allow such emails to go through.

Below are the list of IP addresses and their corresponding domains used by sendcube:-

IP Address	Domains
67.192.227.187 67.192.205.122 67.192.205.123 67.192.205.124 67.192.205.125 67.192.205.126 67.192.205.127 72.32.228.144 72.32.228.145 72.32.228.146 72.32.228.147 72.32.228.148 72.32.228.149 72.32.228.150 72.32.228.151 72.32.228.152 98.129.36.18 98.129.36.19 98.129.36.20 72.32.228.153 72.32.228.154 72.32.228.155t 72.32.228.156 72.32.228.157 72.32.228.158 72.32.228.159	startsend.com scssmail1.net scssmail2.net scssmail3.net scssmail4.net scssmail5.net scssmail6.net scssmail7.net scssmail8.net scssmail9.net scssmail10.net scssmail11.net scssmail12.net scssmail13.net scssmail14.net scssmail15.net scssmail16.net scssmail17.net scssmail18.net scssmail19.net scssmail20.net scssmail21.net scssmail22.net scssm ail23.net scssmail24.net scssmail25.net

   

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